Welcome to GroundK. GroundK provides the services subject to the following conditions.

1. Payment

After your journey has been completed we will process a charge of the total value of the booking, including any amendments.

1) Banking Transfer

- BENEFICIARY BANK: SHINHAN BANK
- BRANCH NAME: Yeouido Corporate Business Banking Center
- BANK ACCOUNT NO: 180-007-606837
- SWIFT CODE: SHBKKRSE
- BENEFICIARY CUSTOMER: GROUNDK

2) Credit Card

- GroundK accepts most credit cards as a means of payment.

- We need the following information for credit card payment.
• Card Company (VISA, Master, AMEX, JCB)
• Card Number
• Expiry Date
• Card Holder Name
• CVV/CVC No.

※ The CVV/CVC is the last 3 (sometimes 4 for AMEX) digits printed on the signature panel on the back of your credit card.

2. Quotations, rates and charges

All prices are in KRW and are exclusive of VAT. All quotations are estimated journey charges, are valid for 30 days and do not include waiting time, parking, tolls or telephone charges. You are not required to tip your driver although any tip is greatly appreciated by them. Gratuities are at the Customer's discretion.

Final journey charges will be calculated according to the actual route taken by the chauffeur and any other relevant factors, e.g. waiting time (at the agreed tariff). The chauffeur will take the most optimal route, unless the client gives specific instructions or prevailing traffic conditions dictate.

3. Cancellation

• All rates are estimated based on standard transfer times. Estimate includes base surcharge, fuel, airport fee and suggested gratuity.
• After the ride, additional fees (e.g. wait time and stop charges) may apply. Where hourly rates apply, billing is garage to garage.
• Changes or cancellations must be made at least 24 or 48 hours prior (depending on vehicle type) to scheduled pick-up time to avoid fees.
• Once you receive your booking reference number, you can manage your bookings through our office.

4. No Show

Free-of-charge waiting time

1) Airport

- 90min for international flights after flight landing time.
- 30min for domestic flights (e.g. GMP Airport to PUS Airport or CJU Airport).

2) City and others

- 15min at the hotel, or meeting place, for airport transfer or city transfer, and at the airport for pick-up at a time different from the flight's arrival time.

After the free-of-charge waiting time has passed, an hourly surcharge will apply depending on the vehicle type.

※ Please be informed that we shall not be obliged to refund any fee to the traveler for a sudden cancellation due to a "change of mind" or without informing the customer service center with a specific complaint. We do not take any responsibility for any problems arising from such cancellation.

5. Surcharges will apply on Bank Holidays as follows

Christmas Day, Thanksgiving Day, New Year's Eve from 18:00, and New Year's Day: 100%

6. Etc

In the event that the interior of the vehicle is soiled or damaged by the Customer, a cleaning charge will apply. GroundK reserves the right to review the charges to take account of movements in the Retail Price Index, currency fluctuations, fuel, legislative changes or any other charges outside of our control.

7. Privacy Policy

Personal information you have provided to GroundK while using this web site is subject to our privacy policy. GroundK respects your privacy rights and observes the following practices regarding the collection, use and disclosure of the information of the users of this web site. GroundK may be required to ask you certain information in order to provide you with our services or assistance. Common items may include, but are not limited to, the name, address, phone number, and credit card information of the booker and/or the passenger(s).

By providing this information to GroundK, you agree to GroundK using it to fulfill all services you have requested. The height of the passenger(s) you have entered when using this web site may be used for ensuring the quality of our service, providing education to our staff, or other purposes. We may provide or allow access to your personal information to third-party service providers or organizations that help us provide you with the products, services, or information you request. Since GroundK operates globally, your personal information may be transferred to a country other than its country of origin.

8. Application of Terms and Conditions

These Terms and Conditions are governed by the laws of the Republic of Korea and the regulations of GroundK, and the customers of GroundK are subject to the exclusive jurisdiction of the South Korean court. All reservations are considered as confirmation of the customer's acceptance of these Terms and Conditions, which override any contrary terms or conditions presented by the customer. Modifications to these Terms and Conditions must be agreed in writing by both parties.

Personal information you have provided to GroundK is subject to our privacy policy. GroundK respects your privacy rights and observes the following practices regarding the collection, use and disclosure of the information of the users of this web site. GroundK may be required to ask you certain information in order to provide you with our services or assistance. Common items may include, but are not limited to, the name, address, phone number, and credit card information of the booker and/or the passenger(s). By providing this information to GroundK, you agree to GroundK using it to fulfill all services you have requested. We may provide or allow access to your personal information to third-party service providers or organizations that help us provide you with the products, services, or information you request. Since GroundK operates globally, your personal information may be transferred to a country other than its country of origin.

While every effort has been made to ensure that the information contained in this document is accurate at the time of printing, GroundK is not held responsible for any errors or changes that may occur after publication.